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About the Suprema company
Founded in 1995, Suprema Serviços Industriais has expertise in the fields of internal logistics, movement of inputs and finished products, and mechanized cleaning, with a strong presence in the Southeast, Midwest, and Northeast regions of Brazil. The company works with excellence to understand and optimize the internal operational processes of each customer, providing modern and diversified machinery for various segments such as cement, steel, metallurgical, food, calcination, fertilizers, and mining.
The central office in Pedro Leopoldo, state of Minas Gerais, has a complete administrative structure and highly qualified employees and technicians specialized in handling and repairing machinery to support all business units. The entire team undergoes constant improvement to meet customer demands, always ensuring agility, safety, and maximum performance.
Main challenges
Natália told us that Suprema faced problems with hour meter control. This is something that can happen when the controls are done manually because if any data is entered erroneously and is not checked, it can bring several problems to maintenance management. Proper control is a very important step for maintenance to be performed at the correct time and also helps to increase the equipment’s lifespan.
Another challenge cited by her is the issue of preventive maintenance, which often led to many delays precisely because of the lack of more assertive control. The processes took longer.
But how did the Supreme change this scenario? Keep reading, and we will answer you…
Achieved results
In order to optimize processes and have more assertive and agile control, Suprema looked for software that could enhance its maintenance management. That’s how they decided to use Engeman® software.
“Before, we had a recurring problem concerning the launch of an hour meter, and today, with Engeman®, we have already managed to solve it. When a launch is irregular, the software itself signals it” says Natália.
These warnings are possible thanks to the features that Engeman® has. The manager enters into the software all the necessary characteristics for maintenance controls, and, as it is fed with information, he warns when to perform the interventions. Do you also need to direct these interventions? It is possible through the controls of employee qualifications, vacation control, and so on. Thus, the system issues a work order to the trained professional available at that time for maintenance.
“We also managed to win over preventive measures, as we had a high number of delays, and today, it has decreased. We have improved the launch and control of preventive maintenance“, reports Natália. Because of this, the company achieved improvements in equipment availability, agility in processes, and reliability.
Engeman Team Support
I believe you agree with me that support makes a big difference to the success of using any tool. That’s because it’s normal for you to need some feature that you don’t know how to find or that your version doesn’t have at that moment. Therefore, technical support is also a highlight for choosing a good management tool.
Knowing this importance, we wanted to know from Natália how their relationship with the Engeman team is and if we could meet Suprema’s needs.
“Engeman’s technical support team always demonstrates a lot of availability and agility in opening calls, and everyone is always concerned with responding, solving, and following up until the resolution,” says Natália.
In addition to support, a tool that is always up-to-date directly influences the software performance and the coverage of the company’s needs. Engeman® has several modules and versions to suit your day-to-day management.
“We have the Lite Version, and even though we don’t have access to all the features when we demand something, we get it with customizations. With these customizations, we have the means to solve something that we don’t have in the version we use. We have always been attended to in all date requests“, reports Natália.
Next steps
Evolving is part of the plans of any successful manager. With this thought in mind, we asked Natália what the next goals are in her maintenance management and how she sees that Engeman® can help Suprema.
“We intend to control the compartment of the equipment, and Engeman® already has this functionality through the visualization module. We were able to control tires, compartments, engines, and transmissions, so it is something that we are already mapping out for the next steps“, says Natália.
The Engeman team is always working so that the tool is updated and can cover all maintenance problems and assist management so that processes are agile and reliable.
Conclusion
Streamlining processes means performing all demands assertively and in a reduced space of time. This brings more profitability to the company and puts it in a prominent position in the market.
After following Suprema’s success case, we can understand the importance of managing with the help of a specialist tool. Software streamlines processes and brings more reliability to the business.
“We gained agility with the maintenance management controls, the system is very complete and allows us to have a greater detail in relation to maintenance, I certainly recommend Engeman®“, Natália Nielle Silva, maintenance controller at Suprema.
Do you want to do like Suprema and streamline your business processes too? Schedule a conversation with our experts and learn how! It will be a pleasure to serve you.
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